careplansfor clinical trials

Participant engagement between visits

Keep every participant. Hear from them every week.

careplans ai is an AI voice companion that calls trial participants between visits. It captures patient-reported outcomes by phone, reminds people about visits and dosing, and flags possible adverse events or early signs of dropout to your site team.

Openly AI on every callMany languagesPer participant per month
Book a 20 minute demoHear a sample call
Participant 1042 · Example8 week window
Wk 0Visit Wk 4Visit Wk 8Visit Wk 3 callnew headache · flagged to site Wk 7 callvisit reminder sent ● weekly PRO captured by phone ● possible adverse event, for site review
Illustrative timeline. Site staff assess every flag under your protocol.

The problem

The weeks between visits are where trials are lost

Participants who stop engaging rarely announce it. Diaries go unfilled, symptoms go unreported, and a missed visit is often the first sign. A short, friendly call each week keeps people connected and gives your team the signal early.

1,850

clinical trials started in Australia in 2022

MTPConnect / Auscelerate sector report
90,000

Australians took part in a clinical trial in 2022

MTPConnect / Auscelerate sector report
$1.6b

contributed to the Australian economy by trials in 2022

MTPConnect / Auscelerate sector report

Listen to a sample call

A weekly check-in that feels personal and records like an eCOA

The companion asks the questions in your protocol, in plain conversation, and stores each answer as structured data. Press play to hear a sample.

Sample call: weekly check-in, week 3About 1 minute · recorded sample call
AI companion

Hi Sam, it is the AI study companion calling for your week 3 check-in on behalf of your study team. You can stop these calls or ask for a person at any time. Is now still a good time?

Participant

Yeah, now is fine.

AI companion

Thanks. On a scale of zero to ten, how would you rate your pain today?

Participant

About a three. Better than last week.

AI companion

Good to hear. Have you taken every dose since your last visit?

Participant

I missed Tuesday night, and I have had a headache most afternoons.

AI companion

Thank you for telling me. I will pass that on to the study nurse so they can follow up. Your next visit is Thursday the 23rd at 10 am. Will that still work?

Participant

Yes, I will be there.

People always know they are talking to AI. Each call opens by saying so and names the study team. The companion never gives medical advice or changes study treatment, and anything clinical is passed to site staff.

Voice to insight to action

From a weekly call to clean data and an early warning

Your coordinators see a short list of who needs a call back, and the outcomes arrive already structured.

1 · LISTEN

Scheduled call

  • Questions follow your protocol schedule
  • Same companion each week
  • Participant’s own language
2 · UNDERSTAND

Voice and answers

  • Answers captured as structured PRO data
  • Tone, pace and sentiment against baseline
  • Mentions of new symptoms picked out
3 · DECIDE

Kate insight engine

  • Flags possible adverse events for site review
  • Spots disengagement before a missed visit
  • Sends reminders and confirms visits
Site alert by SMS or emailPRO data exportVisit reminder and confirmationRe-engagement call booked

One concern, followed through

A headache mentioned on Tuesday, reviewed by Wednesday

Tap any step. Staff decide wherever a decision matters.

Illustrative example. Every action is configured with your team, and any step can require staff approval.

Your numbers

What does dropout cost your study?

Move the sliders to match your situation. Every figure is calculated from your own inputs.

Use your own historical rate for similar studies.
Include recruitment, screening and extra site time.
Your assumption. Start low.
0participants expected to drop out
0replacement cost at risk
0saved if you prevent the share you set

Estimate only, from your inputs. It does not include the cost of delays.

Safety and privacy

Built to sit inside your protocol

careplans ai was built for aged care and community health and is used with care providers and university research partners in Australia. Calls are offered in many languages.

Site staff decideThe companion collects and flags. Clinical assessment, causality and reporting stay with your investigators.
Always transparentEvery call says it is AI, and anyone can stop the calls or ask for a person at any time.
Independent call reviewAn independent AI safety monitor reviews every call.
Australian dataData is stored in Australia, and the platform is designed to comply with the Privacy Act 1988 and the Australian Privacy Principles.
Security assessedSelf-assessed against ISO 27001, the Essential Eight and NIST CSF 2.0, with independent certification on the roadmap.
Your questions, your scheduleCall scripts are built from your protocol and ethics-approved materials before any participant is called.

Pilot offer

Pilot on one study. See engagement in week one.

We build the call schedule from your protocol, set up site alerts, and run it with your coordinators.

Setup
No setup cost for a single-study pilot
Timing
Live within two weeks of ethics approval
Pricing
Per participant per month
Fits
Sponsors, CROs and site networks
Andrew Payne
Founder and CEO, careplans ai
andrew@careplans.io
0411 199 904
Email Andrew